/dev/zero » Uncategorized

Info, please?

Andrew — Wed, 18 May 2011 17:30:51 +0000

Dear Computer User,

Sending tickets to Support with a subject line of just “Help” (even when spelled correctly!) is not very helpful for the poor techs who are staring at a screen full of tickets, trying to prioritize which one’s need immediate assistance and who can wait.

This falls in the “It’s broken. Fix it.” category. Help me help you.

Thank you,

Your friendly neighborhood support technician

Mail and Network admins

Andrew — Tue, 31 Aug 2010 15:59:09 +0000

I am so tired of dealing with mail, and network admins who haven’t the slightest clue about DNS. I hate having to waste half an hour explaining PTR records to people should already understand this basic stuff.

Writing documentation

Andrew — Tue, 10 Feb 2009 16:07:27 +0000

Not my idea of fun.

“Disabling” web sites

Andrew — Thu, 18 Sep 2008 04:07:32 +0000

Sorry, Right click is disabled.

I think I’m going to start a new category for web sites that like to disable your browser. You know the ones. They use javascript disable your right mouse button, telling you you don’t have permission to use that feature. Presumably they do this so you can’t right-click, select “view source”, cause they don’t want their source “code” revealed.
I’ll start this Wall O Shame with a real doozy:

USA Web “Solutions”.
These tools have not only “disabled” the right mouse button, but any key on your keyboard that might lead to telling your browser to do something. Ctrl, for example. Or Alt.

Sorry, you do not have permission to press this key.

That’s right, you can’t do “ctrl-r” to refresh the page. Or “ctrl-arrow” to go forward or backward in your history. Or ctrl-u to view their source. Or alt-tab to another window…

And here, just to shame them, is their source code:

the_title