/dev/zero

It’s not every day the Chairman of the Board / CTO of your company walks up to you at your desk, puts a hand on your shoulder and tells you “You write a hell of a ticket.”

He complimented me on the way I explain what we’re doing, what has been done, what needs to be done and what we can do for a customer in my tickets. (Contrasting it with the way some other support techs document their tickets, though he didn’t use any names, I got a pretty good idea who he was talking about.)

Of course, it’s not every day the COB / CTO is down here at the data center either, so it was already an unusual day.